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‎07-11-2021 02:05 AM

HP Recommended
Product: OfficeJet 6950
Operating System: Other

Hi there!

 

Up until recently, my printer's been working absolutely flawlessly. However I've recently observed the printer crashing, either on an hourly basis or shortly after completion of a print job. I've also recently swapped my Instant Ink cartridges after the colour cartridges depleted.

 

The screen states "Error Code - 0xb8519ca6", all lights flashing, printer in halted state. If I hit the power button it reboots, and works normally until this occurs again. (Sorry about the image being upside down!)

20210710_153718.jpg

Solutions I've tried so far include a reset and disassembling the printer and reconnecting the hardware components. I have also noticed that my printer has a habit of leaking cartridges - I've phoned support regarding this before and been told that it's normal.

 

Looking at the printer's Event logs (in the Web Portal), it's reporting a firmware error, along with a number of printer events. Unfortunately, HP have locked the console down to the point where that info is useless to me, I can't debug from that.

 

Honestly, it almost seems like planned artificial obsolescence. My printer went out of warranty a couple of weeks ago, and I didn't buy a service plan. That could just be the paranoia kicking in.

 

I'm guessing I'll need a new printer - I don't think I'll be buying another HP one, unless I'm given a good reason to. Might look at claiming a refund under Consumer Law over here in the UK 

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