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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-13-2021 08:45 PM - last edited on ‎07-16-2021 04:59 AM by

HP Recommended

Hello,

 

I have seen few users were reported the same problem few years ago and the solution was not found. For example, the following threads:

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/MFP-M277dw-Scan-to-Folder-Prefix-problem/m-p/6...

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Laserjet-MFP-M477fdw-Scan-Prefix-not-sequen...

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Prefix-function-does-not-work-for-network-fold...

I'm not able to post there because it were archived, so I here is my solution.  I spent few hours debugging this problem and solved it finally.

 

In short, I disabled MSDFS VFS module in the samba config. It also could be something to do with "preserve case = yes case sensitive = yes" smb.conf settings too.

In the general, the problem is related to case sensitive settings. From the samba log, I discovered that my printer is trying to access \\192.x.x.x\SHARE\printer folder, but I configured it as \\192.x.x.x\Share\Printer.  That's the reason why it was not able to find existing "scan.pdf" and was overwriting it.

 

Hope it helps someone up there, ***

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