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‎07-22-2021 03:37 PM

HP Recommended
Product: HP Envy 13 Notebook
Operating System: Microsoft Windows 10 (32-bit)

Purchased my HP Envy as a gift for my Son to take to his first year at University.   Within 6 months problems started with the hinge and the case started to separate and make cracking sounds when opening and closing screen.   There was no accidental damage just normal use.   We even purchased an official HP case to look after it.    When my son returned from Uni the notebook was 1 month past it’s 1 year warranty period.    HP have agreed to do a paid repair.    Now,  to my horror I notice all over the internet similar cases of the same issue happening.   This is clearly a manufacturing issue and there should be a free repair or recall.   How are HP getting away with this?  Has anyone had success with getting a resolution without spending hundreds?  Thanks!

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