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‎07-27-2021 10:34 PM

HP Recommended
Product: Pavilion 15-cs2064st
Operating System: Microsoft Windows 10 (64-bit)

Hi there. A couple months ago, my HP Pavilion-cs2064st laptop wasn't sitting flat on my table; it would rock back and forth at the corners. I dismissed the issue at the time, thinking that perhaps it was my table that wasn't flat. A couple days ago, my touch pad started acting up. It was hard to press, didn't make a clicking sound, and the buttons got stuck sometimes. I took the back cover off, and found out that the battery had swollen up. Now I clearly see a bulge on the chassis, on the left side of the touchpad. I tried filling out the necessary information on https://support.hp.com/us-en/help/swollen-battery, but every time I try to submit Step 2 it gives the following message: The service is temporarily unavailable. Please try again later. 

 

The laptop was purchased in the US, but I am now residing in Malaysia. My warranty ended on 2/26/2021, so I would appreciate some guidance on what I should do next. 

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