• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎07-31-2021 06:31 PM

HP Recommended
Product: HP Laptop 15t-dy200
Operating System: Microsoft Windows 10 (64-bit)

I have a brand new HP laptop where, as the title says, the backlit keyboard timer can't be disabled (to my knowledge), despite having the option to do so. I have tried the HP support on it, but to no avail, and I'm not sure what I'm doing wrong.  I'm able to access the BIOS menu and have selected the option to set the keyboard timeout to 'never', and then proceeding to choose 'save changes & exit' once done. I've restarted and done hard shutdowns multiple times, and the BIOS menu has always saved the changes that I do after those. Despite following all the directions for the solution on a previous thread here for this problem, my backlit keyboard lights still shut off after the default 30 seconds, even when my BIOS menu says it should be otherwise. 

 

Any advice on where I should go with this would be greatly appreciated because I love having a backlit keyboard... when it works. 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.