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‎08-23-2021 02:55 PM

HP Recommended
Product: ENVY 7830
Operating System: Microsoft Windows 10 (64-bit)

Hello - please help. Firstly id like to say that I'm reaching out to this community because all of the other HP support routes are ineffective.

 

I have a brand new HP Envy 7830 and it isn't recognising the photo paper tray. The option is greyed out.

The paper is inserted correctly, there is no jam, I have done hard resets and updated the software - to no avail.

I am using HP photo paper...

 

Ive seen this is quite a common issue but I haven't seen a solution.

 

Please can someone help? with a solution?

Many Thanks

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