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‎08-30-2021 02:15 PM

HP Recommended
Product: zbook 15
Operating System: Microsoft Windows 10 (64-bit)

Hello,

to get more  speed on my ZBOOK, I replaced the HDD by a SSD.

My Windows is an official version.: Microsoft Windows 10 Familly Version 10.0.19043 Build 19043

The migration went good and everything is working fine....except the Bluetooth.

No icon present in the notification area.
In device manager, there is no Bluetooth field (see screenshot).

I swapped with the former HDD and I recovered instantly the Bluetooth : the HW is working fine as I succeded to connect an externel device.

But when the new SSD was reinstalled, the Bluetooth was again unoperable.

I checked that Windows updates are OK

I ran "HP SUPPORT ASSISTANT" : this PC is OK .

I ran "HP PC HARDWARE DIAGNOSTICS WINDOWS" : this PC is OK.

i followed the step by step troubleshooting procedure decribed in THIS VIDEO but without success

Could you please guide me in this case?

Thanks a lot

 

screeshot of the old HDD:

vsbcextra_0-1630354061114.png

 

Screenshot of the new SSD :

vsbcextra_1-1630354142756.png

 

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