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‎09-06-2021 06:05 AM - edited ‎09-09-2021 04:10 AM

HP Recommended
Product: HP Envy 4500 All in One
Operating System: Microsoft Windows 10 (64-bit)

Greetings,

is there a solution to this problem described in object?

I want to clarify that after selecting the document to print nothing happens, but if I select the printer in devices and printers, and apply the problem detection tool, when it has finished searching for errors, the printer prints the previously selected document normally, but in the error detection tool it does not indicate what the problem is, it just says that the printer has a problem ..

Also using Windows 7, printing without problems ...

Thanks for any help.

Ps. I would also need a replacement for the aforementioned printer, if anyone has a similar one that is not working or the spare ( Link ) , kindly let me know.
Thanks

PS. This is the last: the printer also prints from smartphones with the PC off ...
So, if that gives me a lot, the problem is in the Envy firmware that does not recognize the W10 input!

 

Cattura.PNG

 
 

 

 

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