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‎09-13-2021 11:52 PM

HP Recommended
Product: HP Ink Tank Wireless 415
Operating System: Microsoft Windows 10 (64-bit)

I initially used the HP Smart App to install the printer to my computer.

 

At the end of the process, it says this:

rjquinto_0-1631597938918.png

 

But when I print, it says this:

rjquinto_1-1631597994071.png

 

Now when I click the install printer, it leads to this:

rjquinto_2-1631598221935.png

 

Once, I'm in the Printers & Scanners settings, the printer is already added but there's a message below that says "driver is unavailable"

rjquinto_3-1631598313159.png

 

I've tried the other drivers and instructions listed here, but got the same result, the printer was added but the driver is still unavailable.

rjquinto_4-1631598582197.png

 

Asking for your help.

 

Thank you,

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