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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎09-23-2021 04:09 PM

HP Recommended
Product: HP Deskjet2742e
Operating System: Microsoft Windows 10 (64-bit)

Hi there!

 

After the very kind @Kumar0307 helped me with setting up my Instant Ink account, I'm now having trouble getting the ink to me.

So first of all, I got a notification on the 13th of September, saying it would be delivered. Then, the status didn't get updated for a good 9 days. It was only on the 22nd that I got a new update on the shipment tracking: "Item arrived".

I was expecting my package to be delivered soon then.

 

But today, my package is being returned to the sender. How could this happen?

I tried contacting Canada Post about this, but they told me I should contact the sender (you) instead.

 

A screenshot of the tracking history is attached below.

Also note that the tracking mentioned that: "Item was received by Canada Post after cut-off time."

Also note that I checked my address plenty of times and that I can very confidently say that it is indeed the correct one I used.

 

Screenshot 2021-09-23 180710.png

 

Hopefully this issue can be resolved?

 

Kind regards,

 

Remi

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