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‎10-03-2021 06:15 AM

HP Recommended
Product: HP Envy 4527 all-in-one printer
Operating System: Microsoft Windows 10 (64-bit)

My printer suddenly stopped printing BLACK text. I changed the cartridge (genuine HP) and still not working.  Rang alignment, printer check report, cleaning process, internal cleaning check etc.  Tried to get help via 'virtual assistant' what a waste of time that was!  Did the on-line support (jumping through hoops comes to mind) that didn't work just revolved me back to the start questions again.

 

Does any real human being have any idea why it has suddenly stopped working and what I can do to fix it, I have lots of reports I need to complete tomorrow and print off.

 

Many thanks.

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