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‎10-07-2021 04:26 PM

HP Recommended
Product: Office Jet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

(Actually I'm using Win 11 but O.S. choice above doesn't  give that option.)
My Office Jet Pro 8620 can no longer be found by 'Windows Fax & Scan'. The 'HP Print/Scan Doctor' can't find it either, neither can HP Support's 'Find the device'. My printer settings says "driver unavailable", but it prints fine from both PC and laptop. I tried to update drivers for the model I have but it didn't change anything. In the PC settings, if I click on the device and choose 'Manage/Hardware Properties' it says it's working properly -- but something isn't!
I tried unplugging the printer chord, plugging it back in and restarting my PC, but it didn't work either.
HELP!

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