• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎10-08-2021 10:50 AM

HP Recommended
Product: HP Envy x360 Convertible 15m-ee0xxx
Operating System: Microsoft Windows 10 (64-bit)

I bought my HP Envy x360 Convertible laptop in November of last year through Best Buy.   Today, less than a year after purchasing the laptop, the right side hinge has come apart.  I've used my laptop gently; the device has no other malfunctions or damage.  Today, when I closed the screen, I heard a loud crunch, and the hinge began pushing the screen away from its housing.  After doing some research, it looks like this is a very common issue with the HP Envy laptop.  

 

I'm unsure if the laptop automatically comes with a warranty, and I'm unable to locate the purchase email from Best Buy.  Does HP have a base warranty for its laptops?  

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.