• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-18-2021 11:03 AM - edited ‎10-18-2021 11:12 AM

HP Recommended
Product: HP OfficeJet 3830
Operating System: Microsoft Windows 10 (64-bit)

Hello Community,

 

When I scan a document with HP Scan, the file date is correct under the file properties, but when I open the scanned document with Firefox, Chrome or Adobe Reader, it shows me an incorrect date (10 hours forward) under the document properties. See also screenshot. Testscan.PNG

 

I could already reproduce this with several devices at different locations.

 

Since I can not write directly to HP support, I would like to ask you to help me.

 

I think it is possibly a bug in the software and maybe there is already a solution or a workaround.

Unfortunately, I could not find anything in my search so far.

 

If you have a HP device please test it and give feedback.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.