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‎10-19-2021 07:04 AM - last edited on ‎10-19-2021 08:52 AM by Retired

HP Recommended
Product: 15-dao388tu
Operating System: Microsoft Windows 10 (64-bit)

Cannot see my cursor in the lockscreen thus the screen is not responding and also cannot login from the lockscreen as none of the keys are working. Screen is not frozen as the clockface updates time properly. Just uninstalled my touchpad drivers for touchpad issues and needed to restart, problem starts then. Passed mouse/storage/keyboard etc component tests. Hard Drive Optimized DST Check: Software Error (it has passed the test still since it shows passing id)

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