• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎10-19-2021 07:04 AM - last edited on ‎10-19-2021 08:52 AM by Retired

HP Recommended
Product: 15-dao388tu
Operating System: Microsoft Windows 10 (64-bit)

Cannot see my cursor in the lockscreen thus the screen is not responding and also cannot login from the lockscreen as none of the keys are working. Screen is not frozen as the clockface updates time properly. Just uninstalled my touchpad drivers for touchpad issues and needed to restart, problem starts then. Passed mouse/storage/keyboard etc component tests. Hard Drive Optimized DST Check: Software Error (it has passed the test still since it shows passing id)

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.