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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-20-2021 07:48 AM

HP Recommended
Product: HP Officejet 8022
Operating System: Microsoft Windows 10 (64-bit)

When powering on the printer/scanner, it normally does one run of the scanner back and forth as part of initialization. Several days ago the scanner goes at what appears like 30mph back and forth literally "banging" into the end of the right side then the left side.  This just keeps happening.  Have to power off to stop it.  Have tried unplugging printer, no change.  Printer is now unusable.

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