HP Instant Ink
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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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I bought the DeskJet 2710e printer three months ago, and I'm still in trial phase (6 Month), that is, I'm new to Instant Ink.
Black ink has run out, but color ink is not yet.
But I only have 1 return envelope.
What should I do?
The printer does not want to print without black ink.
Do I have to order black ink separately, or will this order happen automatically, or order both black and color together?
Do I need to ship just one black cartridge now (1), or both at once (2), or insert the black cartridge from the original kit that came with the printer and continue printing until the color cartridge is complete too (and order black and color cartridges together) (3) ?
In the first case, I need to order another envelope, it doesn't seem right to me. I believe the third case is best.
Postscriptum: Now, when printing a black-and-white copy, a blank sheet comes out. When checking information about the printer, normal text comes out. What can be wrong?
Can I now replace the black ink cartridge with the one supplied with the printer?
P.P.S.: Now I have ordered either a recyclable return envelope or a complete set of cartridges?
P.P.P.S.: Clicking on the link "HP Instant Ink-Patrone eingesetzt(HP Instant Ink cartridge installed)" followed by the text "Sehr wenig Tinte. Es wird ein Austausch empfohlen.(Very little ink. An exchange is recommended.)" , a window appears with the text "Eine HP Instant Ink Druckerpatrone / -kartusche ist installiert. Wir senden Ihnen rechtzeitig eine neue HP Instant Ink Druckerpatrone / -kartusche zu, sobald Ihr Drucker uns mitteilt, dass Sie wieder Tinte benötigen.(An HP Instant Ink printer cartridge is installed. We will send you a new HP Instant Ink cartridge in good time as soon as your printer tells us that you need more ink.)" That is, while the order is not in progress? Why?
Next Day: I installed another black cartridge, and now the item "HP Instant Ink-Patrone eingesetzt(HP Instant Ink cartridge installed)" shows "Ihr Vorrat an Tinte ist ausreichend. Kein Austausch erforderlich.(Your ink supply is sufficient. No replacement required.)", and by clicking "Eine HP Instant Ink Druckerpatrone/-kartusche ist installiert. Wir senden Ihnen rechtzeitig eine neue HP Instant Ink Druckerpatrone/-kartusche zu, sobald Ihr Drucker uns mitteilt, dass Sie wieder Tinte benötigen.(An HP Instant Ink printer cartridge is installed. We will send you a new HP Instant Ink cartridge in good time as soon as your printer tells us that you need more ink.) ". That is, it means that an order for new cartridges is no longer required. And what about the order already made? I received a message in the mail that it was an envelope only. And how do I place an order for cartridges?
