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HP LaserJet MFP M28w
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Hi everybody,
I'm running my LaserJet M28w with the HP smart app on version13..1.0 (560) under macOS Monterey 12.0.1.
Actually there is no scanning or printing of pictures without registration/login possible.
When clicking on scanning, I get a login-popup. Closing the popup makes me return to the menu screen.
That was different in the past and still is under Windows 10 or iOS, where I can use the functions w/o registration or login.
Of course I also want to be able to use my printer w/o internet connection and I think, that registration should not be mandatory for local scanning or printing. 
Is this a bug in the software?

Regards
Peter

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