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‎11-13-2021 09:16 PM

HP Recommended
Product: Officejet Pro 9018
Operating System: Microsoft Windows 11

Printer keep freezing on ALL the screens. I have uninstalled and reinstalled. Now I can only get to the "cartridge cannot be used until printer is enrolled in instant ink" (WHICH IT WAS). When I hit hide it gets stuck at the aligning print cartridges but does nothing.  I try to shut it down. It does nothing. 

 

I have uninstalled, reinstalled, unplugged, restarted the wifi. . . I've done it all. I can't get it to go to the home screen to sign in to the network.

 

I HAVE an instant ink account that JUST said we were good to go. Then the printer shut down on me and started all over again. But if I can't get the printer online (wireless) then instant ink cannot talk to the printer.

 

I HAVE WEDDING INVITATIONS TO PRINT! Help!!

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