Printer Setup, Software & Drivers

HP smart is installed on my computer but when i try to use that to install my printer it tells me it cannot find my 7155 printer and to use the windows printers and hardware setting to add a new printer. When i add it that way it says there is no drivers installed underneath of the printer name. through the HP website i tried to also download the full webpack.

When i try to use that for installing of drivers it fails and give this error. " installation error call to DriverPackageInstall returned error -536870141 for package 'C:\Program Files\HP\HP ENVY Photo 7100 series\DriverStore\YetiV4\hpygid24_v4.inf'

that location and file does not exist when i try to go to it.

i have tried this from someone elses post but when i go to programs and features there is no HP printer there for me to unistall. same when i go to the Printui there is no HP drivers there.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Very frustrating that i cannot simply download a driver from your website and operate, and requires a special app that doesnt work. 

i can print from my phone perfectly but computer doesnt recognize it.