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‎11-20-2021 10:56 AM

HP Recommended
Product: HP Envy 5532

Have made the mistake of upgrading Mac Software to Monterey and now cannot print anything. 

I see from previous postings that Apple's standard advice is to contact HP so I looked on the HP website and downloaded a programme called HP Smart which says it is for Monterey and deleted the old HP Utility programme that I had.

 

HP Smart says printer connected and when i send something to print the print queue opens up and it says  "printing - connected to printer".  However nothing prints. It just hangs there.  I have tried re-booting computer and printer, deleting wifi settings on printer and re-inputting. I have also reattached a cable between printer and Mac. All to no avail.

Would appreciate any other suggestions.

Am tempted to go out and buy another (newer) HP printer if that would cure the issue but have no confidence in HP having developed the right drivers for the Monterey OS.

 

Robert

 

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