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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-21-2021 02:51 PM

HP Recommended
Product: Pavilion 15-CS3153cl
Operating System: Microsoft Windows 10 (64-bit)

Been having an intermittent issue with this laptop that is barely out of warranty.  Sometimes, the display flickers when using either the mouse or the touchpad.  The flickering will get so bad that the screen will eventually go completely blank.  If I use the touchscreen, it has no problem.  To get the screen to come back on I have to shutdown and power off the system.

I have done all driver and Windows 10 updates.  I have uninstalled the display drivers and reinstalled them.   It still happens.

 

Driver version is 26.20.100.7926

 

Any ideas?

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