• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-23-2021 07:20 PM

HP Recommended
Product: 15s-fq2000
Operating System: Microsoft Windows 11

I just bought a new laptop and tried to connected to the same setup I have for work using the HP USB-C dock station G5 and the laptop port doesn't recognize the 2 monitors connected to the dock station, I tried to connect a portable monitor I have using the USB-C port and doesn't work either. I contacted HP Smartfriend but the technician told me that my port is not thunderbolt type so it can't transmit video but I don't think this is true.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.