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‎11-28-2021 04:29 PM

HP Recommended
Product: Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

Got error OX6100004a for improper shut down and paper jam. No paper jam found but still get paper jam message on screen.  Cartridges don't move from right side of printer. Have shut down, unplugged both ends of cord repeatedly. Help please.

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