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‎12-14-2021 09:41 AM

HP Recommended
Product: hp Spectre x360 convertible 15-df0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I own a HP Spectre x360 Convertible 15-df0xxx

Windows 10 Home version: 10.0.19042 x64 based PC

Processor: Intel Core i7-8565u @ 1.80ghz, 1992 mhz, 4 core, 8 logical processors

Ram: 16 gb

Display adapters: Nvidia GeForce mx150 (30.0.14.7247), Intel UHD graphics 620 (version 26.20.100.7927)

 

 

I just purchased Adobe Creative Cloud and unfortunately it crashes my computer within 5 minutes every time I try to use one of the programs (so far have tried Illustrator and Photoshop).

 

Before my computer restarts, I get a blue screen that gives me the following info:

 

Stop Code: video_tdr_failure

What Failed: nvlddmkm.sys

 

In Device Manager I tried to update the Display Adapters but both the intel uhd graphics 620 and the nvidia geforce mx150 say they are up to date.

 

I asked the adobe community support and one user suggested to make sure that I have the latest Studio Driver from NVIDIA (NOT the Game Driver). I went to the NVIDIA website and entered in the specs for my driver and it has no "studio driver" available every diver is a "game driver" except for one: geforce 385.12 which says beta.

 

I did a scan on the hp website here and it says that my drivers are up to date.

 

Not sure what to do. Any suggestions? Thanks.

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