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‎12-15-2021 02:31 PM - edited ‎12-15-2021 02:36 PM

HP Recommended
Product: HP Pavilion x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

hi all,

 

I see in this community there are lot of topics on battery issues. I don't see one which is as bad as mine.

For some reason, but laptop doesn't hold a charge for longer than 2-3 minutes from 100%. It's only 3 years old and up until a few weeks ago, it was just fine. i turned on my laptop after a little while and suddenly, it cant hold a charge!

 

It's been happening since recently.

 

I have let it charge for over 24 hours, I have run the diagnostics and battery checks, I have ran the battery check (before windows launches) and all the results come back as 'OK'

 

I am not sure what is going on. Has anyone else had that issue?

 

I cannot find HP customer service details either to email them about this problem.

 

laptop.jpg

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