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HP Recommended
HP Envy 4520
Microsoft Windows 11

I got a new HP computer with Windows 11 and my HP Envy 4520 printer is only printing in monochrome.  It worked just fine with my old computer (Windows 8).  I installed the Windows 11 driver so that should be working fine.  The driver shows the image in color, so that should be working.  I do not see anything in Printer Settings that might be specifying monochrome.

 

I've tried everything I can think of, so perhaps someone has an idea as to how I can get my HP printer working again.

 

Thanks -

 

george

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