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Samsung 970 EVO Plus Series
Microsoft Windows 10 (64-bit)

Hi I need help with my laptop. I have all my family memories and important files and don't want to lose them.  I bought this laptop in 2018. Two days ago I have installed new SSD to expand storage. Used USB pen drive to install Windows 10 64 bit version. completed the installation, updated the OS and restarted fine.  After restart, I have updated the critical updates to OS as recommended and it slowly died off as I was looking at it as if battery died (it was at 45% when I was working without cord connected.  after this I have connected to power cord and tried to start it after 1 hr. It wouldn't power up and the power light blinking 5 times each time with intervals of 2 seconds.  I have tried removing battery, hold power button for 30 seconds and all that. it would not start.  I don't know what to do. Can any one please help me fix this?  new laptop warranty may have expired in August including extended.  I really appreciate as I have my  babies pics etc. thank you.

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