Notebook Hardware and Upgrade Questions
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
4
2
1
HP Recommended
I had purchased HP Care Pack for my laptop which is valid for 3 years from the date of purchase and it's clearly mentioned that N-CSR Battery Replacement is one of the many deliverables of the HP Care Pack.
However, when I reached out to Customer Support, they're denying the fact and I am being told to replace the battery on a chargeable basis.
Why the heck did I purchase the HP Care Pack if everything had to be done on a chargeable basis.
I have attached the screenshots for reference which clearly mentions that battery replacement is included in HP Care Pack.
I hope someone from the Support team looks into this and resolves m
y issue ASAP!
