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Common problems for Connectivity Issues
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‎12-27-2021 07:08 AM

HP Recommended
Product: HP Officejet 8620
Operating System: Microsoft Windows 10 (64-bit)

I recently changed my BT broadband router - so need to change the printer SSID. 

 

Many options that I previously was able to change without issues are now locked. I get the error: "The feature has been locked by your administrator or the person who set up the printer." I was the person who initially set the printer up. I am unable to access the Wireless Setup Wizard, Advanced Settings, Restore Network Defaults, or many other options from the printer touch screen. I've seen references in other posts for a soft reset.

 

Can anyone help me to reset the SSID? Thank you.

 

Merry Christmas!

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