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HP Recommended
Envy 7855
Microsoft Windows 11

I upgrade my OS to Windows 11 and then my HP Envy 7855 printer all in one was not recognized.  Uninstalled driver and did the steps to plug the printer back in.  Printer would work, BUT when I went to do a two-sided print a message pops up with instructions to print on both sides of the paper instead of automatically doing it.  I have never seen this message ever pop up before.  It just always automatically printed both sides when marked to do so.  What can I try to resolve this issue?

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