• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎01-03-2022 03:52 AM - edited ‎01-03-2022 05:59 AM

HP Recommended
Product: HP LaserJet Pro MFP M26nw
Operating System: Microsoft Windows 11

 

Hi,

After I upgraded my laptop to Windows 11 I started having problems with the printer. 

 

I'm able to print, but there are few issues

- the printout is scaled and uses only about 25% of the page size (located in the middle of the top half of the page)

- some rubbish is printed on the around 15% of the sheet next to the "correct" printout. The "rubbish" is a mix of black and grey lines + chaotic pieces taken from the original printout.

- the rest is empty

 

The problems don't seem to be related to any specific application. It's a general problem

 

Please have a look at the picture attached. The same page was printed on two sheets

 

Have you ever printouts looking like this? Does the printer behave this way because it is not mentioned on the list of Windows 11 compatible HP printers: https://support.hp.com/us-en/document/ish_4839960-4840167-16 ?

 

Are there any plans to add support for HP LaserJet PRO MFP M25-M27 Series printers in Windows 11?

 

Or the reason may be different? 

BR,

PiotrIMG_20220103_114021732.jpg

 

Highlighted in yellow the document I expected to be printed on the A4 page.   

2d3f0173-2f7e-420a-a43a-2c8756850f02.jpg

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.