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‎01-03-2022 05:54 AM

HP Recommended
Product: HP OfficeJet Pro 9025e
Operating System: macOS 11.0 Big Sur

In tray 1 I have regular A4 printer paper, which is set to "plain paper" in settings, in tray 2 I have A4 integrated label paper, which is set to "specialty paper, matt" in settings.

 

I want to print a PDF document to tray 1, yet, no matter what settings I try my printer keeps printing to tray 2 rather than to tray 1. I have even tried leaving tray 2 open so that it defaults to tray 1 but I can not print at all with tray 2 open.

 

This is really annoying and is wasting my paper and my subscription prints trying to test/fix this issue. Firmware is up to date.

 

This seems to specifically be an issue printing via macOS Big Sur as printing via Windows 10 the correct tray can be selected. This issue happens when printing a document via the HP Smart app or via macOS applications.

 

Thanks.

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