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‎01-06-2022 01:53 AM

HP Recommended
Product: HP ZBook Studio x360 g5
Operating System: Microsoft Windows 10 (64-bit)

Hello guys,

maybe you can help me. Today I tried to recover my laptop with the HP cloud recovery tool.

I installed the tool, created the usb stick...

but the stick isn't starting the Recovery Manager, it just starts the Windows Installer.

As I want to reset my laptop to original settings, I thought it would work great with this tool, but even after I changed Legacy support to true and booted both Legacy and UEFI, it's still only starting the Windows Installer.

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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