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Common problems for Battery
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HP Recommended
Pavilion DV7
Microsoft Windows 10 (32-bit)

Laptop will charge but not run on AC. I ran hardware diagnostics and it cannot find ac adapter. Are there different circuits on the system board for charging the battery vs. powering the laptop? The laptop will run until the battery is discharged on ac power. Could it be possible there is a fuse blown on the laptop not allowing it to get power from the ac adapter?

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