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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-12-2022 05:03 PM

HP Recommended
Product: Scanjet pro 3000 s4
Operating System: Microsoft Windows 10 (64-bit)

Hi.

I have scanjet pro 3000 s4 and working good, yesterday I open HP scan software in windows 10 and appear new update and I accepted it.
After update the scanner did not working.

I get this message when I turn ON scanner
(<USB device not reconized>t he last USB device you connected to this computer malfunctioned and windows doesn't recognise it).
And HP scan software show there is no scanner found.
Name of update file is ( HP ScanJet Pro 3000 s4 UpdateFirmware).

Is there any solution for this issue?

Thank you.

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