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‎01-24-2022 02:32 PM

HP Recommended
Product: hp envy 7640

I went through all the steps in the support video. I cleaned the rollers, checked for paper jam, and  unplugged my printer for 60 seconds, and I am still getting a paper jam error. The rollers seem to be in working order. I just printed something about 2 weeks ago and it was working fine. My warranty is expired so do I have any other options I can explore or do I have to get a new printer?

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