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‎01-26-2022 07:32 AM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (300N1AV)
Operating System: Microsoft Windows 11

I purchased my Pavilion x360 14 Convertible (Product Number: 3V2V2EA) 5 months ago and have recently begun experiencing issues with the trackpad. These started with the OS occasionally not recognising the trackpad at all, however the trackpad does not work at all any more.

 

This issue has persisted across several Operating Systems - I have tried Ubuntu 20.04 and 21.10 and performed a factory reset using official HP recovery media when I had issues on Linux in addition to Windows, however my problems still persist on Windows 10, and most recently, Windows 11. The trackpad is not shown at all under the device manager, and I am therefore unable to update the mouse drivers.

 

Advice on further troubleshooting steps would be much appreciated

Thank you in advance,

Jacob

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