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alert_optane-memory_2022-02-17.pngScreenshot 2022-02-17 165652 no valid disk pairs.pngMy HP Laptop 17-by4006ds has been throwing a SMART event alert - constantly - since the first time I turned it on: "One of your disks is at risk" (in fact, it has popped up repeatedly as I type this). This is coming from the Intel Optane Memory and Storage Management app, which says in the Manage tab "Your storage system is functioning normally" but in the Intel Optane Memory tab says "Your system is not Intel Optane memory ready | The following requirements were not met: There are no valid disk pairs in your system";  ran CHKDSK on the SSD C drive and found no errors, and ran a separate scan using an ssd scan app which didn't seem to find Optane (at least I didn't see it).

 

Frankly, I don't think I have Optane but obviously do have its management software - which is looking for it anyway and thus throwing an error. (Fwiw, my laptop does not have an Optane sticker, which some Optane-enabled laptops seem to.) My research into this seems to indicate as much, including an Intel forum where a super user has been advising people getting this alert to simply uninstall the software. Sounds good, but I also have come across scarier advice in another forum that it may be a problem with RAM cache (which, according to them, wouldn't show up in a CHKDSK scan) and that an SSD with this error should be replaced. And elsewhere I saw a post indicating that even though my disk shows up as NVMe - not Optane - it may be Optane anyway but isn't being detected as such.

 

So before I uninstall the Intel Optane Memory and Storage Management app (not sure if I could reinstall if I needed to) or at least turn off its never-ending notifications, I want to make sure I don't need it or don't have a real problem.

 

Thanks, James

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