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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎02-24-2022 12:04 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 11

Apologies, I know hundreds of people have had this issue as well but none of the 'solutions' seem to work.

 

I haven't used my printer in a few years and have decided to set it up again. It connects to wifi (I have a TP Link Deco Mesh set up), my laptop can see it. However, to do anything, I need to set up Web Services. If I try it from the printer it tells me it couldn't be enabled. I've tried going in through HP Smart on the laptop but I get this message:

Unable to connect to the server.
Check the Internet connection and try again. If you are still unable to connect, contact your administrator or the person who set up the printer.
If your network requires a proxy server address to connect to Internet, click Enter Proxy or check your browser settings.

I've tried every solution I could find on the internet, semi-reset, static IP address etc. Everything! 

 

I want to set up Instant Ink again but I can't because Web Services need to be enabled first. Basically everything seems to need Web Services before I can use the big plastic brick in the corner of my room. Can anyone help? In simple terms! Please!

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