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HP Recommended
HP OfficeJet 5252 All-in-One Printer
Android 8.0 Oreo and older

I have an OfficeJet 5252 that I use with Wi-Fi Direct to print from my Android smartphone. The Samsung Print Service connects just fine over wi-fi direct for printing. However, to SCAN a document with my all-in-one printer, it says I have to use the HP Smart app.

The problem is this: I have no wi-fi internet access (which is WHY I use wi-fi direct), and the HP Smart app doesn't recognize the Wi-Fi Direct connection to the printer. How do I get the app to recognize the printer on wi-fi direct so that I can scan my documents?

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