• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎03-09-2022 12:58 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My HP OfficeJet Pro 8610 worked for a couple of years just fine.  Then HP released HP Smart, the WORST software program in a LONG TIME!  It cannot find my printer now.  I can't even scan from this.  I was able to print a document in the past hour, but not scan.  When I look in HP Smart, it says this printer is "Printer Status Unknown".  I use another HP printer at another office (HP OfficeJet Pro 8020 series), and it sees it and says it is ready.  THE 8610 IS INSIDE MY HOME WHILE THE 8020 IS NOT!!!  It is on a different network!  Why can't if find the printer that is right here???  

 

I can ping the printer from my computer just fine!  Obviously it is connected.  What's the problem???

 

I'd complain about HP Smart directly to HP, but I haven't found a way to do that.  I think HP Smart is a TERRIBLE product!  Microsoft spools to printers just fine; HP Smart just complicates this and doesn't work very well!  If it ain't broke, don't fix it!  

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.