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‎03-25-2022 11:22 AM - last edited on ‎03-27-2022 11:53 AM by

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

We have several HP Elitebook 830/840 G8 each of them connected to an HP USB-C Dock Station G5. In a good amount of them, the usb mouse and keyboard connected to the dock station randomly stops responding. 

 

- The dock stations have the latest firmware installed

- Laptops have the latest drivers installed (including the dock station ones)

- Laptops have all the windows updates installed

- If We unplug the dock station from the laptop and plug it again the problem remains

- if We unplug the power cord of the dock station and plug in again the problem remains

- The only way to have it working again is by rebooting the laptop.

 

Any idea why is this happening in at least four laptops?  

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