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‎03-28-2022 02:52 AM

HP Recommended
Product: HP OfficeJet 8012e All-in-One Printer
Operating System: Microsoft Windows 11

Hello,

 

Every single time I open HP Smart, as well as on my Windows 11 and on my Windows 10 laptop, it says "Printer status unknown".  I can print, but I can't use the scanner function.

 

Yes, re-installing helps, but I don't want to do that every single time !  I also tried to download and install the full drivers package of my printer (HP OfficeJet 8012e), but the only option I got on https://support.hp.com/ is to download... HP Smart...

 

HP, please fix this !  The internet is full of this problem, but no solution...

Thank you very much,

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