• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet 8012e All-in-One Printer
Microsoft Windows 11

Hello,

 

Every single time I open HP Smart, as well as on my Windows 11 and on my Windows 10 laptop, it says "Printer status unknown".  I can print, but I can't use the scanner function.

 

Yes, re-installing helps, but I don't want to do that every single time !  I also tried to download and install the full drivers package of my printer (HP OfficeJet 8012e), but the only option I got on https://support.hp.com/ is to download... HP Smart...

 

HP, please fix this !  The internet is full of this problem, but no solution...

Thank you very much,

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.