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‎03-30-2022 11:09 AM - last edited on ‎05-26-2022 02:35 PM by Moderator

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Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2L0AV)

I am attempting to setup a new laptop and I keep getting an error message when I try to login into my school account. It says error code 80180014 "A specific platform or version is not supported." I have tried all the troubleshooting ideas I could find and none have worked. 

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