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‎03-30-2022 08:31 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13m-bd0023dx
Operating System: Microsoft Windows 10 IOT

I have an HP Envy with a broken left hinge and when i took it to a auth repair facility they said they couldn't find the parts to fix it - that we needed the hinge and the back cover.  How do i get around unable to find the parts?  It was one of the authorized repair facilities in this area (Grand Rapids, Michigan).  My daughter is borrowing a MacBook to get her through the semester but very stressful.  Unfortunately the 3 repair facilities are all the same franchise so I'm feeling they are a lost cause.  

 

As a retired HP employee, I do try to keep using their products.  Our Notebook is just out of warranty - bought in 11/2021.  

Any advise would be greatly appreciated.  

 

Amy

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