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‎04-03-2022 03:23 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Pavilion 14-dh0000 x360 Laptop on Windows 10. My New external DVD Drive is recognised ok, but no files can be seen on the disc as the 😧 cant be read. I also get a message saying the USB device connected to laptop malfunctioned and Windows doesn't recognise it. I've tried two different new DVD Drives and I get the same problem with both.

I've tried Update Driver, Disable & Enable Device, Uninstall. And also, restarted and shutdown numerous times, all to no avail..

An error check of the DVD Drive, comes back with a message that says, The disk check could not be performed because Windows can't access the disk.

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