• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎04-04-2022 05:59 AM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0045au
Operating System: Microsoft Windows 10 (64-bit)

Hi! My HP Envy 360 13" had been working well for more than a year , without any issue. Today, it failed to close and when I looked closely, found that the panel at the bottom near the right hinge was protruding out. When I tried to move the screen back, it protruded even more and suddenly a small screw came out of the bottom of the panel along with a small plastic piece (which was holding it maybe). Moving it back slightly resulted in the screen cracking at the bottom.  I am trying to figure out why this happened so suddenly without any warning signs. The computer was working fine for more than a year now, with absolutely no rough use. My earlier HP laptops have lasted me for years and this was so shocking. On browsing the community forum, I find that many customers have had the same issue with the Envy 360 convertibles. Why should such an expensive laptop suddenly malfunction in this manner? Please advise on how to get this rectified.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.