• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎04-13-2022 04:30 PM

HP Recommended
Product: HP OfficeJet 6962 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I have replaced my Deskjet 6962 with a new Envy Inspire 7955e and my old deskjet is still registered on  my account. I have tried calling in and the customer service rep sees the old printer on my account. I am then told they must transfer me to the "Cancelation Dept". I'm beginning to think that there is no such department. I have waited twice on hold for 45 min. + and have gotten no one to pick up the phone. I then get an email saying my trouble ticket is closed. Any suggestions? I really don't want to kill the account but I'm thinking all I can do is to remove the credit card I am being charged to.

Thanks in advance for any suggestions.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.